Terms and Conditions
This Website is owned by Brancaster Pharma Ltd, hereinafter referred to as ‘We’ or ‘Our’ (Registered company number 08181124). Our registered office address is: The Office, Heath View, Ray Lane, Blindley Heath, Lingfield, Surrey, UK, RH7 6LH.
If you need any information or have a complaint about this website or our services, please contact us via:
Telephone: +44 (0)1737 243 407
Calls from a landline will be charged at the standard rate. Costs from mobiles may vary.
Mail: LQD Wound Care, Church House, 48 Church Street, Reigate, Surrey, RH2 0SN, UK.
These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the www.lqdspray.com website (‘Website’) which is a trading name of Brancaster Pharma Ltd. By utilising the website, you acknowledge your acceptance of these general terms and conditions. If you do not accept the terms and conditions, you must leave this website.
Alteration of Service or Amendments to the Conditions:
We reserve the right to make changes to the website, policies, and terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.
This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.
The contents of the website are specifically for the residents of the UK. The law concerning the operation of the website is governed by English law and any transaction is deemed to have taken place in England. This website is therefore subject to the jurisdiction of the English courts.
You will be responsible for the use of the website, so you must ensure that you keep your log-in and password details private. You will be responsible for any use or misuse of the website where your log-in details have been used.
Accuracy of information:
We have taken reasonable care to ensure the content of the Website is correct and current. We disclaim any and all warranties of any kind with respect to the contents of the website to the full extent permitted by law.
Ourselves, our related companies and our directors and employees will not be liable for any loss or claims arising from use of the website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. Your statutory rights as a consumer are not affected by these terms and conditions.
We may, from time to time, provide links from the website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
If any of these terms are held to be unenforceable or invalid, then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.
Copyright and Intellectual Property:
All product information, data, text, images and the selection and arrangement of the aforementioned and associated links, software and source code contained on the website is wholly owned by us and is protected by copyright, trademark and other intellectual property rights and laws throughout the world and are owned by or are licensed to Us.
On no account is anyone allowed to download any data or information for commercial use. You are allowed to download information pertaining to a specific product for information only. You are reminded to check information for products on the packaging and leaflet which comes with the product.
All trademarks are acknowledged as trademarks or registered trademarks of their owners. Product packaging and leaflet information directions and warnings must be followed when using the products supplied.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
It is you, and not us, that are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- to send, use or reuse any material that is
- illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or
- in breach of copyright, trademark, confidence, privacy or any other right; or
- is otherwise injurious to third parties; or objectionable; or
- which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety.
In order to use this service, you will need to register on this website.
Unless otherwise stated, all on-line sales ordered through the www.lqdspray.com website will be fulfilled by us.
Placing an order:
It is your responsibility to check that your order is accurate before submitting it to us.
Anyone wishing to purchase items on the website are required to register their details with the website. The User (anyone utilising any part of the Website, hereinafter referred to as ‘you’ or ‘your’) must be aged 18 years or over to purchase any items on the Website. We reserve the right to request proof of age at any time.
All information and content on the website is for information only. You must ensure that you follow all product packaging labels and leaflets prior to use.
Payment can be made either by debit card or credit card using our secure payment service which ensures that your payment details are kept secure. As none of the information you submit comes through the website we will not at any time access or retain any credit or debit card information.
Payment shall be made in full before shipment of goods.
The acceptance of any order is based on our terms and conditions of supply.
The prices shown on the website are in £ Sterling and inclusive of VAT at the prevailing rate where applicable.
Prices are correct as at February 2018.
We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing regularly. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
Delivery within the UK:
Orders received before 14.30 will normally be dispatched same day. Orders taken during weekend periods (Sat-Sun) will be treated as Monday orders. Except for Bank Holiday periods, when the next working day will be treated as the shipping day.
All delivery dates are estimates and NOT guaranteed.
The delivery will not require a signature.
At times of heightened activity (Christmas & Bank Holidays etc.) Royal Mail might suffer delays with deliveries. We cannot be held liable for official strike action by Royal Mail or any postal service; we will always do our best to get your goods delivered as quickly as possible.
Deliveries will be made by Royal Mail. All consignments will be sent on a Next Day Service, which normally (for orders received before 14.30) arrives next business day before 18:00 but is not guaranteed. Orders received after 14.30 may take up to 2 business days for delivery.
Deliveries are not normally made on Sundays or Bank Holidays.
Every effort will be made to deliver on time, but no liability is accepted for any loss arising from delay or error in the delivery of the goods. Delivery of goods made by Royal Mail are outside our control and we won’t be liable for delays encountered in the receiving of goods.
Whilst we reserve the right to use any form of delivery and packaging, generally any packaging will be discreet with a plain outer package.
It is your responsibility to enter the correct delivery address when ordering. If the incorrect address is given, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact us immediately if you make a mistake with your delivery address as once an item is shipped the address cannot be amended.
If an item is returned due to failed delivery we reserve the right to charge for redelivery.
Notification of errors:
You should check the contents of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
Damaged and Faulty Items:
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases, we may offer to replace the item free of charge: if the first replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it. This does not apply to items that have failed due to wear and tear.
Returns and Exchanges:
If, for any reason, a package is returned to us then you are responsible for any redelivery costs incurred. If you then decide to cancel the order, only the cost of the goods will be refunded.
We reserve the right to use which ever form of delivery we deem appropriate.
Packages returned by postal services:
If an item is returned back to us for any reason, we will attempt to contact you to arrange to resend this. If you then decide to cancel the order, only the cost of the goods will be refunded.
Return of unwanted items:
It is your responsibility to contact our Customer Service Department to advise of your intention to return or exchange any item(s) within 14 calendar days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within our discretion if a return or exchange will be accepted.
Once we have approved a return then all items must be received no later than 14 days from the date of the return number being issued.
Once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, some products cannot be returned due to safety and/or hygiene reasons.
Returned items will only be refunded if they are in a saleable condition upon return. We may reduce the amount of money refunded for goods returned which show evidence of use beyond the necessary handling to see whether goods are as expected. If the original order was sent free, then you are liable for the cost of returning items. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
If items are returned without an Authorised Returns Number, then we are unable to offer an exchange.
Return of faulty or damaged items:
If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team via the methods below.
You are advised to contact our Customer Service Department to advise of your intention to return faulty or damaged items and to obtain an Authorised Returns Number. You should provide your order number, name, address and the reason for the return.
If items are returned without an Authorised Returns Number, then we are unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. In the event that no fault is found with the items, we reserve the right to recover any fees and/or expenses incurred from you.
You can refuse delivery for a damaged item, in this instance you must notify our Customer Services Department within 7 days as stated above.
If the goods are faulty or damaged when you receive them, please contact us to arrange replacement. We may request return of the goods to LQD and may request photographic evidence of any damage or failure.
If you would like to discuss the replacement or refund of any item, please email our customer services team at:
telephone on: +44 (0)1737 243 407, any time between 9:00am and 5:00pm Mon-Fri.
Any refunds due to you will be made using the same method that payment was originally taken. Refunds will be made within 5-10 working days of receiving the goods back. The refund will include standard outbound delivery costs only if you did not receive free delivery.
Unfortunately, we do not refund postage on return of part orders.
The DPA & GDPR May 2018:
We and this website comply with the DPA (Data Protection Act 1998) and already comply to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
What are cookies?
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking:
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Downloads & Media Files:
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.
Contact & Communication with us:
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
Email Mailing List & Marketing Messages:
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties:
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
Shortened URLs; URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this http://bit.ly/2Fxy9kl. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage:
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Every effort has been made to make sure this database is secure, and it can only be accessed by us and occasionally, trusted third parties for the purpose of improving this site.
We will retain contact and delivery information together with your log on and password. For your convenience we retain information about any products you have purchased to aid your future use of the site.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.
THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.